Snap-on has a customer satisfaction policy in place and strives to make their customers happy. If a customer is unsatisfied with a product, they may be able to return it for a refund or exchange, depending on the circumstances. However, the specifics of Snap-on's return policy can vary depending on the product and the reason for the return.
For example, Snap-on offers a limited lifetime warranty on many of their hand tools, which covers defects in materials and workmanship. If a tool fails under normal use and conditions, Snap-on may repair or replace the tool at no charge. Snap-on also offers a 30-day satisfaction guarantee on many of their products, which allows customers to return the product within 30 days of purchase for a full refund or exchange.
If you have a Snap-on tool that you are unsatisfied with, it's best to contact Snap-on customer service to discuss your options. They may be able to offer a refund or exchange, depending on the specific circumstances of your case.
